Exclusive Access Thank You

Orders placed before 15:00 will be shipped the same day.

At Lois Jeans you can pay with Mastercard, Maestro Visa, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and iDeal (Wero).

To return your purchase, please follow the steps below.

Place the item or items with all original tags attached back in the reusable packaging if possible and make sure to close it securely.

Request your return via the "Request Return" button below.

Request Return

You will be transferred to our return portal.

Follow the instructions in the return portal to complete the final steps. Items may be returned in their original state within 14 days after receiving your order.

Please note that the costs of returns and exchanges are at your own expense.

Return costs per country:
NL €5
BE € 5,50
IT € 6,50
DE € 5
FR € 7
Other countries € 20

Option 1: Return online

To return your purchase, please follow the steps below.

1. Place the item or items with all original tags attached back in the reusable packaging if possible and make sure to close it securely.

2. Request your return via the “Request Return” button below. You will be transferred to our return portal.

3. Follow the instructions in the return portal to complete the final steps.

Items may be returned in their original state within 14 days after receiving your order. Please note that the costs of returns and exchanges are at your own expense.

Return costs per country:

NL € 4,50
BE € 5,50
IT € 6,50
DE € 5
FR € 7
Other countries € 20,-

REQUEST RETURN

Option 2: Physical return form

1. Keep the delivery note attached to your original package.
2. Place the item(s) with all original tags attached back in the reusable packaging if possible and make sure to close securely.
3. Send the parcel to:
   Lois Webstore Triple A Logistics
   Industrieweg 1,
   1775 PV Middenmeer, Netherlands
4. Save your tracking information until we confirm your return.

Items may be returned in its original state within 14 days after receiving your order. Please note that the costs of returns and exchanges will be at your own expense.